FAQ

Frequently Asked Questions

What are check-in and check-out times?

Check-in is from 14:00 and check-out until 10:00. For late arrivals (after 21:00), we will leave your key in a key box. For early check-in or late check-out, please contact us in advance at +421 905 926 601.

Do you accept pets?

Yes, pets are welcome! For a fee of €10 per night, your four-legged friend can stay with you.

Do you have parking?

Yes, we have free parking directly at the hotel for all our guests.

Is breakfast included in the room rate?

Yes, buffet breakfast (all you can eat) is included in the accommodation price. You can also purchase breakfast separately without reservation.

What payment methods do you accept?

We accept cash, Visa and Mastercard in both the restaurant and at reception.

What is your cancellation policy?

Cancellations less than 7 days before arrival will incur a cancellation fee. Cancellations 3-7 days in advance: 50% fee. Cancellations more than 7 days in advance: no charge.

Which ski resorts are nearby?

There are 3 ski resorts nearby:

Bachledka Ski and Sun (5 km)
Ski centrum Strachan (1.5 km)
Ski Strednica (3.6 km)

In winter we provide a free shuttle bus with a stop right in front of the hotel.

Is the hotel suitable for families with children?

Yes! We have 4 rooms for 4 people and 2 rooms for 5 people, children's playground in the restaurant and a larger outdoor playground. Children under 3 stay free without a standard bed. Baby cots, children's toilet, baby bath and changing table at reception are available.

Do you offer New Year's packages?

🎉 New Year's Package 2026/2027:

Price: €400 per person (minimum 4 nights)

What's included:

✓ Accommodation with buffet breakfast
✓ New Year's Eve dinner
✓ Midnight toast
✓ DJ and entertainment program
20% discount on everything from the restaurant during your entire stay

Children's discounts:

• Children 3-12 years: 50% discount (€200/child)
• Children 0-3 years without bed: FREE

Reservations: at +421 905 926 601 or frontdesk@hotelsova.sk

What amenities do the rooms have?

All rooms have free WiFi, TV, shower (not bathtub), towels, shampoo, shower gel, body lotion, sewing kit and cosmetic set - all free to use.

What are breakfast times?

Breakfast is served from 7:30 to 9:30 (weekends and holidays until 10:00). Breakfast can also be purchased by non-hotel guests - adult €9, child €5.

What are the restaurant opening hours?

The restaurant and pub are open from 10:00 to 21:00. The kitchen accepts orders until 20:00 from Sunday to Thursday, and until 21:00 on Friday and Saturday. Menu available at www.hotelsova.sk/menu

What activities are available nearby?

There are many opportunities for hiking, skiing, swimming in thermal baths, visiting the Tatra National Park and more. More information can be found on our Leisure Time page.

Is smoking allowed in the hotel?

Smoking is only allowed outside. All indoor areas of the hotel are non-smoking.

Do you have EV charging stations?

Yes, we have 3 public charging stations: 2× 60 kW DC (CCS2) and 1× 22 kW AC.

Do you have BBQ facilities?

Yes, we have a covered BBQ area that you can use even in winter.